Print Privacy Policy Save

Privacy Policy

Confidentiality and Privacy Policy

In addition to this Confidentiality and Privacy Policy, the use of the Websites of (or hereinafter "us") requires the acceptance by the Member or future Member (or hereinafter "you") of the Terms and Conditions, as well as, if applicable in case of the purchase of product(s) and/or service(s) on the Voyages website, the Terms and Conditions for the Voyages website.

These documents formalize a contractual relationship between you and serving, in particular, as a legal basis for the collection and processing of your personal data by under the conditions of this Confidentiality and Privacy Policy.

As data controller, especially of your Personal Data collected on the Websites (as defined below) that it publishes, makes every effort to best protect your privacy during your visits on these Websites.

This section is devoted to our Confidentiality and Privacy Policy. It allows you to learn more about the origin and use of information collected and processed by us during your consultation of our Website, or the use of our Services and to inform you about your rights. This Policy is therefore important for you, who want to have a positive and confident experience of our Services and for who wants to accurately and fully answer your questions about your consultation of our Website and the use of our Services, and take your wishes into account.

By using our Website, you declare that you accept the terms of this Confidentiality and Privacy Policy.

If you disagree with any of its terms, you are free to stop using our Website and/or our Services. We may freely modify this Confidentiality and Privacy Policy.

Any changes will take effect immediately and will only apply to Members using the Website after the change. Therefore, we invite you to refer to it on each visit on our Website, to read its latest version permanently available on the Website.

Version as of 29/11/2017

I – Glossary

For the purposes of this Confidentiality and Privacy Policy, including its preamble, capitalised terms, whether used in the singular or plural, that are not defined in any of our contractual documents listed above, have the following meanings:

« Intermediate archiving » : means the isolation of Personal Data which is still of administrative interest to (such as, for example, to fulfil our accounting obligations) through a logical separation (management of access rights and access limited to a specific service) and/or physical separation. This archiving is an intermediate step before the deletion or anonymization of your Personal Data concerned.

« Order » : means each purchase or reservation of goods or services made by a Member on the Website under the conditions laid down in the CGV.

« Cookies » : as defined in Article II.2.

« Personal Data » or « Data » : means any information relating to an identified or identifiable natural person who can be identified, directly or indirectly, in particular by reference to an identifier, such as a name, identification number, location data, online identifier, or one or more elements specific to his or her physical, physiological, genetic, psychic, economic, cultural or social identity. Thus, the data we collect may include your strictly personal data, in that it makes it possible to identify you as a particular person. Conversely, some data does not allow us to identify you directly, such as your profession or your browsing data (the type of browser, Terminal and operating system, the path followed on the Website, etc.) but is still considered as Personal Data as it is attached and/or attachable to the first;

« Third-party Data » : means the Personal Data communicated by Adotmob by the publisher of said medium and/or its Partners;

« Member(s) » : means any Internet user who has entered Personal Data on the Website registration form and having, after receipt of a confirmation email, definitively validated his or account.

« Partners » : means the different service providers, whether for the processing of your orders, the delivery of products, the after-sales service, the provision of technological or advertising services, the Social Networks (as defined below), etc., or even more specifically our suppliers for the performance of the sales of products and/or services on the Website;

« Personal Data Regulations » : means together Law no. 78-17 of January 6, 1978 on computers, files and freedoms as amended and any new law, decrees implementing it such as Digital Republic Law no. 2016-1321 of October 7, 2016;

« Services » : refers to the definition given in Article 3 of our CGU.

« Website » : means the websites published by in their web and mobile version, and the corresponding mobile applications.

« Terminal(s): » : means the hardware equipment (computer, tablet, smartphone, telephone, etc.) that you use to consult or view the Website and/or any other digital medium published by a third party;

« » : means the publisher of the Website as designated in our legal notice;

« Group » : means the companies that directly or indirectly controls, within the meaning of Article L.233-3 et seq. of the French Commercial Code, including in particular Vente-privee Voyages, Vente-privee Entertainment, Adotmob, etc.

II – The protection of your Personal Data has declared the collection and processing of your Personal Data to the French data protection authority (the Commission Nationale de l’Informatique et des Libertés, hereinafter the "CNIL»).

All the information you may have provided to and/or to the Group during your visits on our Website is strictly confidential. This information is necessary for the purposes of its processing, such as the management of your Orders as well as the commercial relations we have with you.

 II - 1. What is the legal basis for the processing implemented?

In accordance with the Personal Data Regulations, the processing referred to in this Confidentiality and Privacy Policy has received your prior consent.

When you registered, you necessarily accepted the Confidentiality and Privacy Policy and, possibly, you expressly authorized us to share some of your Data with our Partners, under the terms of this Confidentiality and Privacy Policy.

The processing that we carry out may also be dictated by a legal obligation imposed on us.

In addition, as indicated below, the execution of the (pre)contractual relations between us, at your initiative, require the performance of a number of processing operations.

In any event, we make sure not to disregard your interests or your fundamental rights and freedoms by allowing you, at any time, to object to all or part of the processing operations described in this Confidentiality and Privacy Policy.

 II - 2. What Personal Data is collected? collects the Data that you voluntarily provide it with from a collection form on the Website, in particular at the time of your registration as a Member or an Order, including socio-professional information (your profile, i.e. your surname, common name, first names, gender, date of birth, delivery address, profession, for example) which associates with a Member number.

During an Order, our banking providers also collect and process Personal Data concerning your means of payment (credit card number, expiry date of the credit card, visual cryptogram, which is not kept, etc.). As for us, we process the partial number of your bank card consisting of the first six (6) and last four (4) numbers and the expiry date of your credit card as transmitted by your bank. This payment identifier therefore does not make it possible to perform a bank transaction and is kept for fifteen (15) months, unless you delete it from your Member account.

We also collect information about the transaction (transaction number, purchase details, etc.), or the payment of invoices issued from or via the Website (payment terms, discounts, receipts, balances and unpaid amounts, or finally relating to loans taken out, amount and duration, name of the lender, etc.). Some Data is mandatory and some optional, as indicated in the collection form on our Website. collects and processes Data relating to the follow-up of the commercial relation with you: product and/or service purchased, service or subscription subscribed, quantity, amount, periodicity, delivery and/or billing address(es), telephone number, digicode, as well as any other relevant information on the delivery (tracking numbers, shipment status, etc.), history of purchases and services, product returns, correspondence and/or telephone exchanges with you and our after-sales service, Members' exchanges and comments, person(s) in charge of the customer relation, etc.

We also collect and process the Data necessary to i) carry out loyalty, prospection, study, survey, product testing and promotional actions, ii) organise and process contests, lotteries and any promotional operation such as the date of participation, the answers given to contests and the nature of the prizes offered, iii) Data relating to the contributions of Members who post opinions on products, services, content, the Services or the Website.

We also collect Data to store your preferences in terms of communication (channel, content and frequency) and display the sales entered on the forms of the Website.

In addition, when you access the Website and/or an electronic medium published by a third party containing promotional campaigns disseminated by and/or by the Group, trackers and/or equivalent technologies, i.e. in particular cookies, "Flash" cookies, result of the calculation of the Terminal's footprint, known as "fingerprinting", local web storage, invisible pixels, etc. (hereinafter referred to as "Cookies"), are likely to be used and/or deposited, which register and/or read files on your Terminal, including by our Partners and/or those of the Group, to collect and process information relating to your interaction with our Services, and in particular your browsing and behaviour on the Website. therefore collects and processes Data relating to your browsing and your behaviour on the Website, which takes many forms: your IP address, the webpages visited, the brands that interest you, the purchases made, etc.

Within this framework, subject to your agreement (see, regarding the Website, section VII below) and/or the configuration of your Terminal, may also collect and process all or part of the following Data:

Information related to the Terminal you use:
- The type of Terminal you use (Smartphone, tablet, computer, etc.);
- The operating system of your Terminal (Mac Os, iOS, Android, Windows, BlackBerry etc.);
- The plug-in categories and versions of your Terminal
- Your Internet Access Provider (Orange, SFR, Bouygues, Free, etc.);
- The browser used (Safari, Chrome, Internet explorer, etc.);
- The advertising identifier linked to the operating system of your Terminal;
- The advertising identifier linked to the operating system of your Terminal;
- The geolocation data of your Terminal;
- Your language preferences.

Information about your browsing and behaviour on the Website:
- statistics on the consultation of the different pages of our Website (such as the category of goods or services presented on the pages you visit, the time you spend on them, etc.);
- the complete URL routing to, via and from our Website;
- The plug-in categories and version of your Terminal
- confirmation of the receipt and reading of commercial, prospecting or information emails that we may send you, provided, as applicable, that you have agreed in advance.

Information on the sales spaces and/or promotional banners you access on the Website, and on the media of third parties, the promotional advertisements sent to you and, if applicable, that have been sent to you:
- The URL and/or subject of the website and/or mobile application where you browsed and where the promotional advertisement is likely to be sent to you and, if applicable, has been sent to you;
- Details of the advertisement(s) sent to you and, where applicable, which has(ve) been sent to you (identity of the advertiser, type of advertisement, etc.);
- Your behaviour in relation to this/these advertisement(s) (the time spent on the advertisement, your possible clicks, etc.);
- The number of times you have received the promotional advertisement(s) sent.

Information about you (age or age bracket, gender, declared and/or presumed socio-professional category, presumed interests, etc.) related to your activity on the Internet and/or on the Website (depending on the pages visited, products viewed, searches performed, etc.).

We may allow you to share information about our Services on the websites (in their fixed or mobile version, including the corresponding applications) ofsocial networks (Facebook, Twitter, etc.) of our Partners (hereinafter the "Social Networks"), in particular through share buttons, to use the said Social Networks, especially to facilitate the creation of your Member account or to associate your Member account with your personal account on the Social Networks, in accordance with Article VI below.

Finally, collects and processes the Data resulting from the configuration of your Member account, such as the frequency and/or time of receipt of the announcements of our sales, our newsletters, our alerts, etc.

 II - 3. How long is your Personal Data kept by

Your Personal Data regarding your Member profile as you have declared and/or completed it on the Website, as well as that concerning your browsing and/or behaviour on the Website and the promotional advertisements displayed both on the Website and on third-party media by our Partners and/or those of the Group, is kept for a period of three (3) years from your last activity on the Website or on an electronic communication medium (in particular an email) of the Group as a Member. At the end of this period, your Member profile is considered "inactive" and will be automatically disabled. You will therefore have to create a new one for any new Order.

However, audience measurement statistics and your raw Website visit data are not kept for more than thirteen (13) months.

Your Personal Data in relation with an Order on the Website (surname, first name, product or service, delivery/billing address, etc.) is kept for a period of three (3) years following an Order. It remains accessible by you and by us, in particular from your Member account, to allow you and us to have a complete history of your Orders. We can delete it at any time on request from you.

However, at the end of these periods, including where applicable from the date of your deletion request, your Personal Data may be subject to intermediate Archiving to meet our legal, accounting and tax obligations (such as the ten-year retention obligation for invoices set out in Article L.123-22 of the French Commercial Code) and/or at least during the applicable prescription period (such as the prescription period under common law of five (5) years enshrined in Article 2224 of the French Civil Code).

In case of litigation, including only concerning and/or the Group, for example with respect to the administration, the aforementioned Personal Data as well as any information and documents containing Personal Data to establish the facts likely to be reproached or concerning the identification of the persons involved, victims, witnesses and legal officers (surname, common name, first names, gender, date and place of birth, nationality, address, telephone and fax numbers, email address) can be kept for the duration of the proceedings, including for a duration longer than those indicated above.

Finally, some of your Personal Data can be kept in our intermediate archives, for up to five (5) years, or the prescription period, from the date of termination of your Member account, the exercise of your right to request the deletion of your Data, or the performance of an operation on our Website, to prevent any illegal behaviour after the deletion of your Member account (reuse of your old account by a third party, for example) or to respond to your requests after your Member account is closed, including regarding Orders, etc.

  II - 4. For what purposes is your Personal Data used?

The operations described below are used to establish profiles likely to reveal sensitive Personal Data such as racial or ethnic background, philosophical, political, trade union, religious opinions, sexual life or health.

Your Personal Data is necessary to allow you access to our Services, their use and their improvement, and to enable us to: :
- perform operations relating to our commercial relationship, i.e. concerning Orders, deliveries, invoices, accounting, follow-up of the "customer relationship" with a Member, such as carrying out satisfaction surveys, the management of claims and of the after-sales service, etc.;
- propose commercial offers near your geographical location, in particular within the context of "Near me" offers through the "Store Collection" service;
- propose offers from Partners and/or the Group, according to your choices;
- select Members to carry out studies, surveys and product tests, as well as loyalty, prospecting and promotional actions;
- customise our Services, in particular by personalising the Website according to your established and/or declared preferences and your needs;
- personalise our communication to you, in particular by information emails, according to your established preferences, needs and choices;
- carry out operations relating to prospecting, i.e. the management of technical prospecting operations (which includes technical operations such as standardisation, enrichment and deduplication);
- carry out commercial solicitation operations;
- develop commercial statistics; analysis and marketing tools (in particular classification, score, etc.);
- organise contests, sweepstakes or any other promotional activity other than online gaming and gambling subject to the approval of the French Online Games Regulatory Authority (the “ARJEL”);
- manage requests for the exercise of the rights referred to in Article III below;
- manage non-payments and litigations;
- manage your comments on the Website and/or on the web pages published by us and hosted on the websites of our Social Networks;
- fight against fraud.

More specifically, the Personal Data collected from the Cookies that we and/or the Group, or our Partners, deposit on your Terminal under the conditions of Article VII allows us to:
- establish statistics and volumes of attendance and use of the various elements composing our Website (sections and content visited, path), allowing us to improve the interest and ergonomics of our Services;
- adapt the presentation of our Website to the display preferences of your Terminal (language used, display resolution, operating system used, etc.) during your visits to our Website, depending on the hardware and viewing or reading software contained in your Terminal;
- enable you to access the reserved and personal spaces of our Website, such as your account, using identifiers or Data that you may have previously entrusted to us;
- implement security measures, for example when you are asked to sign in again to a content or Service after a certain period of time;
- count the number of displays and activations of our sales areas and/or promotional offers, including on electronic media published by third parties, to identify this content and media, to determine the number of users having clicked on each content;
- calculate any amounts due to our Partners of the advertising dissemination chain (communication agency, advertising agency, site/medium of display) and to establish statistics;
- adapt the presentation of the Website which one of our sales areas and/or promotional offers leads to::
- according to the display preferences of your Terminal (language used, display resolution, operating system used, etc.) during your visits on our Website and according to the hardware and viewing or reading software that your Terminal contains,
- according to the location Data (longitude and latitude) transmitted to us (or to our Partners) by your Terminal with your prior agreement.
- according to your customer profile.
- monitor the subsequent navigation carried out by your Terminal on our Website and/or electronic media published by third parties.

Finally, subject to your consent and under the conditions of Article II – 6, all this Data also allows us to provide you on third-party media with relevant and personalised advertising for products or services that may be of interest to you, in particular depending on your browsing behaviour. The Data collected in this last case may also be used for reporting on the performance of the promotional operations implemented.

 II - 5. What is the benefit of seeing promotional offers adapted to your browsing?

Our goal is to present you with the most relevant offers possible on our Website and, if necessary, on third-party media. To this end, the Cookies technology makes it possible to determine in real time which offer to display on a Terminal, according to your recent navigation on Internet.

You no doubt prefer to see offers of products and services that correspond to what you are interested in, rather than offers that are of no interest to you.

However, if this is not the case, you can always exercise your right of opposition in Article VIII. Your choices regarding Cookies.

 II - 6. Fight against fraud is convinced of the need to take measures against fraud that endangers consumers and their trust in online commerce.

To ensure the security of payments during transactions on our Website, avoid fraud and thus protect consumers in the context of distance selling, may be required to carry out an automated processing of Data whose purpose is to control Orders and/or to have them controlled by its Partners, and to check the accuracy of the information transmitted to it during these transactions. This verification involves a processing of Personal Data collected through the Website.

Therefore, if an Order does not present, or does not seem to present all the necessary guarantees to ensure a compliant and secure payment, reserves the right to cancel the Order. and/or its Partner(s), if it/they consider it necessary, may ask you for additional information and documents to finalise the Order.

If the Order is not regularized within the time limit, may be forced to cancel the Order and to record some of your Personal Data in a "payment incidents" file. In this case, the Member concerned would be informed by email when the incident leading to his/her inclusion in this file occurs. This email will specify in particular the reasons and consequences of this inclusion and how to exercise the rights of access, rectification and deregistration. As soon as the Member's regularization is received by the Recovery Service, his/her Personal Data will be deleted from the aforementioned file and the Order process reactivated. Until then, the Personal Data contained in the "payment incidents" file (in particular the IP addresses used by the Member) will be shared with the Group as needed, to prevent any further Order, up to two (2) years after the incident giving rise to the suspension, unless the incident at the origin of the report is closed, subject to an additional storage in the Intermediate Archives.

More generally, any fraudulent behaviour of a Member on the Website, in particular with regard to the Terms and Conditions, may result in the suspension, including as a precautionary measure, of the Member's Account and the inclusion of some of his/her Personal Data in a corresponding file. In this case, the Member concerned will be notified by any means, as well as of how to exercise the rights of access, rectification and deregistration.

As soon as the Member's regularization payment is received by the Recovery Service, his/her Personal Data will be deleted from the aforementioned file and his Member account reactivated. Until then, the Personal Data contained in the "suspension as a precautionary measure" file (in particular the IP addresses used by the Member) will be shared with the Group as needed, to prevent the creation of any new Account, up to three (3) years after the incident giving rise to the suspension, unless the incident at the origin of the report is closed, subject to an additional storage in the Intermediate Archives.

 II - 7. What information do we share with third parties?

All your Personal Data that has been collected by and/or the Group is strictly confidential. will never transmit your Personal Data to any third party likely to use it for its own purposes, and in particular for commercial and/or direct advertising purposes, without your express consent.

 II - 7.1. may be required to temporarily and securely transfer to third parties (Partners, Group), some Personal Data which is necessary in particular for the operation, coordination and maintenance of our Website, to ensure the fulfilment of tasks necessary for the execution of your Order, to ensure the delivery of goods, the performance of services and/or the reservation of certain goods in store, to fight against fraud and more generally any criminally reprehensible activity, for certain aspects of the after-sales service and to carry out satisfaction surveys, etc. In addition, may also communicate this Personal Data to respond to an injunction of the legal authorities.

In fact, some Data relating to our sales of an erotic nature, or to products or services reserved for adults, is collected. However, only communicates to its Partners concerned and/or to the entity(ies) of the Group concerned the Data declared at the time of a purchase on these specific sales and strictly necessary to complete the sale and its delivery, as well as, if applicable, the after-sales service. The browsing and/or behavioural Data relating to this type of sale are not communicated.

Our Partners concerned and/or the entity(ies) of the Group who may have access to your Data processes it on our behalf, according to our instructions, in accordance with this Confidentiality and Privacy Policy and any appropriate security and privacy measures.

In this respect, when these Partners are located outside the European Union, or in a country which does not have adequate regulations within the meaning of the Personal Data Regulations (, we govern our contractual relationship with this Partner by adopting an appropriate contractual mechanism (see II-8).

 II - 7.2. Among the companies of the Group recipients of your Personal Data, Adotmob may be required to process your Data, if you have consented.

Adotmob buys, in real time, on electronic media published by third parties (websites in their fixed and/or mobile versions, including applications), advertising spaces in the name and on behalf of advertisers, including and/or the Group, depending on the profile of the internet/mobile user (including Members), the profile being established in particular on the basis of the Personal Data communicated to Adotmob by the publisher of said medium and/or its Partners (hereinafter referred to as « Third Party Data »)as well as by and/or the Group.

The Personal Data communicated by and/or by the Group to Adotmob, in particular following the deposit of one of its Cookies on your Terminal from our Website, crossed with the Third-Party Data, will therefore allow Adotmob to identify you when you browse an electronic medium published by one of its Partners, as a Member of, but also to know your preferences as identified by and/or by the Group. This Data is associated with an identifier that varies depending on the browser and mobile application environments you use (IDFA for applications and Cookies for web and mobile desktop). Adotmob may therefore use the results of this crossing of Personal Data to send you targeted advertising on an electronic medium published by its Partner, but also communicate these results to

If you have not given your consent on the Website to receive the targeted advertising of third parties on third-party media, Adotmob may nevertheless, if appropriate, display on said media for your attention, on the electronic media concerned, advertising only for

In no event will your Personal Data collected by from the Website be communicated to the advertisers of these advertisements, except to the Group.

In addition, you should be aware that your refusal to receive targeted advertising displayed by Adotmob will not result in a total absence of delivery of advertisements on the aforementioned third-party media, but only an absence of delivery of targeted advertising

In particular, you can read the Adotmob Privacy Charter by clicking here

 II - 8. Hosting of your Personal Data?

The Internet is a publicly accessible global computer network composed of millions of public and private networks through which information travels. As a result, even before arriving on our servers in France, the Data coming from your Terminal has already passed through servers located around the world, irrespective of any action of is present across different countries but your Data is only stored on secure servers located in France. In order to operate certain Services and features on the Website, may be required to transit the Data through its servers and/or those of its Partners who may be located throughout the world and/or host Data in countries that have laws that provide a level of data protection that is either in line with the Personal Data Regulations, or different.

In any event, will then take appropriate steps to maintain an adequate level of confidentiality and security of your Personal Data during its transfer and receipt, in particular contractually requiring of all its subcontractors and service providers that they implement any appropriate technical and organisational measures, on an ongoing basis, to secure the Personal Data and provide it with the same level of protection as that required by the Personal Data Regulations.

Said Partners will sign a contract with which will include standard contractual clauses (as published by the European Commission) and will ensure in particular a high level of data confidentiality and protection. requires all its subcontractors and service providers to implement any necessary technical measure, on an ongoing basis, to keep Personal Data secure and ensure the same high level of protection of Personal Data as that required by the Personal Data Regulations.

Country of establishment of the recipient of the data Nature of data transferred Purpose of the contemplated transfer Categories of data recipients Level of protection offered by the country or exception provided by the Personal Data Regulations
Senegal Senegal All data authorised by the Norme Simplifiée 48 Email management and call centre Service provider (Arvato subsidiary) EC Standard Clauses from Data Controller to Processor
USA Civil status, connection data Content Delivery Network: acceleration of access to websites and reliability of site navigation Service provider (Amazon Web Services) EC Standard Clauses from Data Controller to Processor
USA Civil status Fight against fraud: : possibility to cancel an Order in case of assessment of a high risk of payment fraud provider (Accertify) Privacy Shield
United Kingdom Civil status, connection data, location data Fight against fraud: reduction of the triggering of the 3D Secure protocol at the time of the payment by members, according to the evaluation of the terminals Service provider (Experian)  
USA Civil State, professional life, personal life Management and monitoring of exchanges and comments on on the dedicated pages of social networks, coordination and communication of roadmaps and schedules on the dedicated pages of social networks Service provider (Sprinklr) EC Standard Clauses from Data Controller to Processor
USA Civil status, delivery postal address Order delivery service Service provider (UPS) EC Standard Clauses from Data Controller to Processor
Egypte Senegal All data authorised by the Norme Simplifiée 48 Email management and call centre (DE) Service provider (Arvato subsidiary) EC Standard Clauses from Data Controller to Processor

This table does not include data transmitted and/or collected using cookies.

On this point, we invite you to refer to the table accessible by clicking here

III – Your rights

  III - 1. What are your rights?

In accordance with the Personal Data Regulations, you can:

- Oppose the processing of your Data for legitimate reasons;
- AAccess all your Data, in particular at any time from the « My Account » section of your Member account
- Rectify, update and delete your declaration Data, in particular at any time from your Member account, for legitimate reasons.
- Request the portability of your Data as of May 25, 2018.
- Request a limitation of the processing we carry out relating to your Data.

In addition, you can provide us with instructions regarding the conservation, deletion and communication of your Personal Data after your death. These instructions can also be recorded with a "certified digital trusted third party". These instructions, or a kind of "digital will", may designate a person responsible for their execution; otherwise, your heirs will be appointed

In the absence of any instructions, your heirs may contact to:

- access the processing of Data allowing "the organisation and settlement of the estate of the deceased";
- receive communication of "digital goods" or "data akin to family souvenirs, transmissible to heirs";
- proceed with the closure of your Member account on the Website and oppose further processing of your Personal Data.

In any event, you can inform us, at any time, that you do not wish, in case of death, that your Personal Data be communicated to a third party.

 III - 2. How do you exercise your rights?

To exercise your rights with and/or, if necessary, obtain an oral reading of this Policy, you may choose to send your request (indicating your email address, surname, first name, postal address and copy of your ID):

- By email to
- By going to the Website, in the section "Member / Questions relating to my account", selecting the desired section,
- By post to the following address:
Service Relations Membres
TSA 91531

You will receive a reply within a maximum period of one (1) month from the date of receipt of your request.

In addition, you may exercise your rights of access and rectification of some of your Personal Data by contacting at any time from the « My Account » section of your Member account.

In the event of a request to delete your Data and/or if you exercise your right to request the deletion of your Data, we may however keep it in the form of intermediate Archiving, for the duration necessary to meet our legal, accounting and tax obligations and, in particular, to prevent any illegal behaviour after the deletion of your account (reuse of your old account by a third party), in accordance with Article II-3 of this Confidentiality and Privacy Policy.

It is specified as necessary that the request to delete your Member account from the Website is not interpreted by as an express request to exercise your right to oppose, limit or delete for legitimate reasons. Your Member account is thus rendered inactive and the Data concerning you is the subject of Intermediate Archiving under the conditions and for the durations indicated above.

You can also choose the types of emails that you want to receive or not, by going to the "My Communications" section. You will thus be able to unsubscribe, permanently or temporarily, from each category or from all the emails.

An unsubscribe link is also included in each email that sends you.

You may also at any time ask to stop receiving advertisements or prospections adapted to the browsing information of your Terminal, by contacting us directly and free of charge, or by using the unsubscribe link included in any prospection we send you by email. In this case, advertisements that you may continue to receive, unless you exercise your right to object, will no longer be adapted to the browsing of your Terminal.

You may, at any time, make a claim to the competent data protection authority (in France, the CNIL:

IV – Security of the browsing on the Internet

 IV - 1. Integrity of your Data on the Internet

We implement effective means to ensure that your Data is secure. This is why we use control measures that are technical, physical and procedural which are implemented at the time of collection, processing and transfer of your Data.

The security of the Website is the daily work of teams dedicated to this specific matter.

To provide our Members with the necessary security while maintaining the usual comfort of navigation, several mechanisms have been implemented.

Connection to our Website is carried out via a secure connection using SSL (Secure Socket Layer) technology. Access can only be gained by entering your Member ID and password, which are personal to you.

 IV - 2. Malicious use

Nevertheless, you must protect the password of your account and not communicate it to anyone.

To do so, your password must consist of at least 8 characters and a special character, not be composed of the surname, first name or an email address used for your registration. After four unsuccessful attempts, the account will be blocked.

You must also be careful and use good judgement when using one of our community spaces, including those managed by our Partners, such as the social networks: no employee of will ask you for your password.

We also recommend that you do not disclose information that can identify you or identify a third party. If you do, we cannot be held responsible on this account. In addition, asks you to contact us immediately if you discover an unauthorised or suspicious use of your Data in connection with by writing to us at the email address

Your password and the links to the Website sent in our emails are for your sole attention, and are confidential.

The emails received from, the connection links they contain and your passwords must never be transmitted to other people, to avoid any risk of identity usurpation

Apart from to which you have voluntarily transmitted your Data and in particular your email address and account, given the nature of the Internet, other operators, which have no connection with, are able to capture this Data without your consent, in particular when you browse the Internet. Accordingly, we recommend that you install anti-virus and anti-spyware software and update it regularly.

Indeed, although the infrastructures are protected from malicious software called "malware" (viruses, trojans, worms, spyware, etc.), the security of your Terminal and your network remains your responsibility. We recommend that you have an up to date anti-virus on your Terminal, not to let anyone access your wired or wireless home network or WIFI and to check that your communications with the Internet are legitimate. You can also install a firewall on your computer.

 IV - 3. Identity usurpation/ Phishing

Because does everything possible to offer you a safe browsing experience on the Website, you will never be asked for your username and password. will never send you an email to ask for Personal Data or financial information. You should only provide your account information after logging on to the Website directly through your browser.

If you receive an email from that you think is fraudulent, let us know by forwarding it to: We work with the competent authorities to arrest and prosecute fraudsters and identity thieves.

If you suspect that your account has been spoofed, contact our Member Relations Department as soon as possible, from Monday to Friday from 7am to 6pm: 0800 026 0687 (calls free from landline, mobile costs may vary):

In case of fraud concerning your credit card, please contact your bank.

V – Security of online payments

The Website uses one of the most effective security systems at the present time. has not only adopted the SSL (Secure Socket Layer) encryption process but has also strengthened all scrambling and encryption processes for the best possible protection of all so-called "sensitive" Data related to means of payment.

For the security of transactions, uses the Sogenactif system, developed by Société Générale, the Mercanet system developed by BNP-Paribas, and the be2bill system developed by Dalenys.

When paying on the Website, your bank details are encrypted on your Terminal, then transmitted in unintelligible form to servers which are solely capable of decrypting them. The authorisations and data are then checked with your bank to prevent abuse and fraud.

This process is based on the HTTPS protocol (implementation of SSLv3 or TLSv1 on HTTP), currently one of the most robust.

During transfers via the Internet, it is therefore impossible to read them: no unencrypted information passes through the Internet or mobile telecommunication networks.

When paying, you have the possibility of saving the details of your credit card to facilitate your future purchases on our Website. We collect your express consent for this purpose, in accordance with the recommendations of the CNIL.

This information is collected, stored and secured only by our Partners subject to the "PCI-DSS" (Payment Card Industry Data Security Standard) security norm.

The rules for using credit cards require banks domiciled in United Kingdom to cover the risk of fraudulent use of your card.

We remind you that you must notify any fraudulent transaction to your bank or issuer of your card as soon as possible.

Express payment

Société Générale, BNP-Paribas and Dalenys have been chosen by, with which you perform your purchase on the Website so that, if you wish, the Data of your credit cards can be stored in a secure manner and used for future payments on our Website.

Société Générale and BNP-Paribas collect the Data relating to your credit card (card number and expiry date) to facilitate your future payments on our Website. This Data is not intended to be used for commercial prospecting purposes. It may be communicated to us, as necessary, with regard to the purpose mentioned above and to the subcontractor(s) of Société Générale and/or BNP-Paribas established in the European Union.

The Data transfers made necessary take place in conditions and with safeguards to ensure the protection of your Personal Data.

You have the same rights as those mentioned in Article III above. These rights may be exercised by sending a letter to, which will pass your request on to the banking institutions concerned, responsible for the processing of your Data, to the following address:, Service Relations Membres, 5 bis, rue Francis de Pressensé 93457 La Plaine Saint-Denis Cedex or by email to

VI – Social networks is present on the Social Networks. In particular, we have our Facebook, Twitter, Youtube, Instagram, etc. web pages, whether fan pages or dedicated applications. We remind you that access to these Social Networks requires your acceptance of their contractual conditions containing provisions relating to the Personal Data Regulations for the processing they perform, irrespective of our pages on said Social Networks.

To learn more about the protection of your Personal Data when browsing these Social Networks, we invite you to consult their respective privacy policies.

In order to enable you to register or connect more easily to our Website, you have the possibility to authenticate yourself on our Website via the account of a Partner Social Network. All you have to do is click on the dedicated button such as "Facebook Connect" if you have a Facebook account to automatically pre-fill your registration form with the information you have already provided to the Facebook Social Network. We are able to collect information, as recipient, when you browse the pages of our Social Networks or use their authentication features.

Depending on the Social Network used, you will be able to have access to many features such as registration as a Member of, access to current sales events, registration for future sales, the recommendation of sales to the contacts of the Social Network, the sharing of sales on your personal page within the Social Network, the creation of events, the visualization of the list of Orders, sponsorship via recommendation of the Website, the sharing of applications, etc.

For these purposes, may be led, with your prior agreement, to collect your surname, first name, date of birth, possible profile photo, gender, networks, Social Network user ID, list of friends and all information made public and more generally Personal Data.

In addition, due to the use of Social Networks, some Cookies may be issued from the electronic media of these Social Networks by entities other than and/or the Group and the issue and use of Cookies by third parties and/or Partners are subject to the privacy policies of these third parties and/or Partners. We inform you of the purpose of Cookies we are aware of issued from our Websites and the means available to you to make choices with regard to these Cookies. For more information, please consult the section « Cookies issued on the Website by our Partners »below, and more generally the contractual conditions of navigation of the various communication media that you can consult.

VII – « VII – Cookies» ou témoin de connexion

A "cookie" is a text file that can be saved, subject to your choices, in a dedicated space of the hard drive of your Terminal, when consulting the Website. A cookie file allows its issuer to identify the Terminal in which it is stored, during the period of validity or storage of the cookie and must therefore be considered as Personal Data.

When consulting our Website, the information indicated in Article I-2 may be stored in the cookie files installed on your Terminal, subject to the choices you have expressed concerning cookies and that you can change at any time.

 VII - 1. What are Cookies used for on our Website?

Only the issuer of a Cookie can read or modify the information it contains.

The Cookies we issue on our Website

When you connect to our Website, we may, depending on your choices, install various Cookies in your Terminal allowing us to recognise the browser of your Terminal during the period of validity of the Cookie concerned. The Cookies we issue are used for the purposes described above in Article II-4, subject to your choices, which result from the settings of your browser software used during your visit to our Website.

In accordance with Article I-2 above, and/or the Group deposits one or more Cookies on our Website which have a lifespan of thirteen (13) months.

Cookies issued on the Website by our Partners

Due to third-party applications integrated into our Website, some Cookies may be issued by our Partners and the issuance and use of Cookies by these Partners, are subject to the privacy policies of these Partners. We inform you of the purpose of Cookies we are aware of and the means available to you to make choices with regard to these Cookies.

We may include computer applications from Partners on our Website that allow you to share content on our Website with other people or to inform these other people of your consultation or opinion regarding content on our Website. This is the case in particular for the buttons like "Share", "I like", from the Social Networks such as Facebook, "Twitter", etc.

The Social Network providing such an application button is likely to identify you with this button, even if you have not used this button during your consultation of our Website. Indeed, this type of application button can allow the Social Network concerned to follow your browsing on our Website, simply because your Social Network account was activated on your Terminal (open session) during your visit to our Website.

We have no control over the process used by these Partners to collect information about your visits to our Website and associated with the Personal Data they have. We invite you to read the privacy policies of these Social Networks to find out the purpose of the use, in particular for advertising, of the browsing information they may collect through these application buttons. These privacy policies must enable you to exercise your choices with these Social Networks, in particular by setting up your user accounts for each of these Networks.

The complete list of Cookies present on the Website is accessible here.

 VII - 2. Your choices regarding Cookies

Several possibilities are available to you to manage Cookies. Any configuration you may perform may change your Internet browsing and your conditions of access to some services that require the use of Cookies.

You may choose at any time to express and modify your wishes regarding Cookies, by the means described below.

The choices offered to you by your browser

You can configure your browser software for each Terminal so that Cookies are stored in your Terminal or, conversely, rejected, either systematically or depending on their issuer. You can also configure your browser software for each Terminal so that the acceptance or rejection of Cookies is proposed each time, before a Cookie is likely to be stored on your Terminal. For more information, see "How do you exercise your choices, depending on the browser you use?" below.

(a) The agreement on Cookies

The storage of a Cookie in a Terminal is essentially subject to the will of the user of the Terminal, which he or she can express and change at any time and free of charge through the choices offered to him or her by his or her browser software of said Terminal.

If you have accepted the storage of Cookies on each Terminal in your browser software for each Terminal, Cookies embedded in the pages and content you have viewed may be temporarily stored - without exceeding thirteen (13) months - in a dedicated space of your Terminal. They will be readable only by their issuer.

(b) Refusal of Cookies

If you refuse the storage of Cookies in each Terminal, or if you delete those stored there, you will no longer be able to benefit from a number of features which are nevertheless necessary to browse some spaces of our Website. This would be the case if you tried to access our content or Services that require you to identify yourself. This would also be the case when we - and/or our Partners - cannot recognise, for technical compatibility purposes, the type of browser used by your Terminal, its language and display settings or the country from which your Terminal appears to be connected to the Internet.

In this case, we cannot accept any liability for the consequences related to the poor functioning of our Services resulting from the impossibility for us to store or to consult the Cookies necessary for their functioning and that you have refused or deleted.

(c) How do you exercise your choices, depending on the browser you use?

To manage Cookies and your choices, the configuration of each browser is different. It is described in the help menu of your browser, which will allow you to know how to change your options regarding Cookies.

You can also consult notre page internet qui vous explique comment supprimer vos cookies

(d) Disabling Google Analytics Cookies

     Name of the Cookie used: :

     Type of Cookie :
                     audience cookie

You can prevent the use and deposit of this Cookie on your Terminal by going to

(e) Disabling Xiti Cookies

     cookies used:

     Type of Cookie :
                     audience cookie

You can prevent the use and deposit of this Cookie on your Terminal by going to

(f) Deleting your cookies

You can delete all of your Cookies, or just the ones you want. Deleting Cookies does not prevent browsing, or their reinstallation during browsing. This allows you to control the Cookie library of your browser at any given time. Technical Cookies, necessary for browsing, will be reinstalled if you visit the Website.

Below, we explain the procedure to follow depending on your browser.


            In the Chrome menu, select "Settings"

            View advanced settings

            Go to the paragraph "Confidentiality"

            Click on "Content Settings"

            In the paragraph "cookies" (first paragraph), click on "cookies and site data"»

            Find the Cookies you want to delete and click "OK". You can also choose to delete all your Cookies.


            In the Firefox menu, go to "Tools" and then "Options"

            On the "Privacy" tab, click on "Show cookies"

            Find the cookies you want to delete and click on "Delete cookies"

Internet Explorer

Internet explorer does not allow the management of Cookies on a case by case basis. To delete all your Cookies:

            Click on "Tools" and then "Internet Options"

            In the "General" tab, "Browsing history" section, click on "Delete" »

            Check the "cookies" box and click on "Delete"


            In the Safari menu, select "Preferences"

            In the window that opens, go to the "Security" tab Sécurité »

            Click on "Show Cookies".

            In the window that opens, find and select the Cookies you want to delete, and click on "Delete"

(g) Private browsing

The "Private Browsing" mode, now proposed by all browsers, mainly allows browsing without keeping a history of the pages visited or downloads. Regarding Cookies, all those that have been saved during your browsing will be deleted when you close your browser. It therefore is not a solution that allows you to refuse Cookies; however, their lifespan remains limited to the duration of your navigation.

(h) Disabling Third-party Cookies

The disabling of third-party Cookies allows you to accept only Cookies deposited by the Website, which you also have the option to disable, delete or limit (see Articles (b) to (g) above).

Here is the procedure to follow, depending on your browser, if you want to refuse third-party Cookies:


            In the Chrome menu, select "Settings"

            View advanced settings

            Go to the paragraph "Confidentiality"

            Click on "Content Settings"

            In the paragraph "cookies" (first paragraph), check the box "Block cookies and third-party site data"»

            Save the changes by clicking "OK"


            In the Firefox menu, go to "Tools" and then "Options"

            On the "Privacy" tab, tick the box "Accept cookies"

            For the "Accept third-party cookies" setting, select "Never"

            Save the changes by clicking "OK"

Internet Explorer

            In the Internet Explorer menu, go to "Internet Options"

            In the "Privacy" tab, click on the "Advanced" button

            Accept internal cookies, refuse third-party cookies

            Save the changes by clicking "OK"


            In the Safari menu, select "Preferences"

            In the window that opens, go to the "Security" tab

            Alternatively, "Accept cookies", select "Only from the sites I visit"

(i) Your choices expressed online directly with us

If you do not want:

            us to collect Data on your browsing,

            that within the framework of a registration via a special operation that we can identify the original special operation,

you can choose below to disable all third-party Cookies, non-essential to navigation on the Website.

We will then store in your Terminal a Cookie whose only purpose is to disable the deposit of these Cookies on your Terminal. This cookie will be valid for thirteen (13) months.

When you browse our website, information may be stored or read in your terminal, subject to your choices that you can exercise by clicking here.

NB,, taking your choice into account is based on a cookie. If you delete all the Cookies stored in your terminal (via your browser), we - or our Partners - will no longer know that you have chosen this option.

(j) Your choices expressed online with interprofessional platforms

You can connect to the site Youronlinechoices, proposed by the digital advertising professionals of the EDAA (European Digital Advertising Alliance) and managed in France by the Interactive Advertising Bureau France.

You can discover the companies registered on this platform and which offer you the possibility of refusing or accepting the Cookies used by these companies to adapt to your browsing information the advertisements that may be displayed on your Terminal:

This European platform is shared by hundreds of advertising professionals on the Internet and is a centralized interface allowing you to express your refusal or your acceptance of Cookies that can be used to adapt to the navigation of your Terminal the advertisements likely to be displayed there. Note that this procedure will not prevent the display of advertisements on the websites you visit. It will only block technologies that allow you to adapt advertisements to your interests.

The "Flash"© cookies of "Adobe Flash Player"™

"Adobe Flash Player"™ is a computer application that allows the rapid development of dynamic content using the "Flash" computer language. Flash (and similar applications) remembers the settings, preferences, and use of this content through technology similar to cookies. However, "Adobe Flash Player"™ manages this information and your choices via an interface different from that provided by your browser.

Since your Terminal may display Flash-based content from the Website, we invite you to access your Flash Cookies management tools directly on

 VII - 3. If you share the use of your Terminal with other people

If your Terminal is used by more than one person and if the same Terminal has several types of browser software, we cannot be sure that the Services and advertisements intended for your Terminal correspond to your own use of this Terminal and not to that of another user of this Terminal.

If applicable, sharing the use of your Terminal with others and the configuration of your browser settings in respect of Cookies, are your free choice and responsibility.

VIII - Express your choices:

Do you agree on the deposit and/or the reading of Cookies in order and our Partners are able to analyze your interests to offer you personalized advertisings?

Do you agree on the deposit and/or the reading of Cookies in order to analyze your browsing and allow us to measure the traffic of our Website:

Do you agree on the deposit and the reading of Cookies to allow you to share contents of our Website with other people or to make these other people know your consultation or your opinion (Facebook’s “Like” buttons for example):

Do you agree that we combine your Personal Data provided directly from you or your browsing (for example when you subscribe to our Website, when you browse our Website or third parties medium, etc.) for advertising purposes?

Do you agree that we keep and/or provide our Partners the preferences we identified about you and used by them to address you targeted advertising?

Do you agree to receive targeted advertising from us, on our Website, or on third parties mediums?